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Terms of Service

Last updated: October 20, 2026

1. Acceptance of Terms

By accessing and using RetroAgent, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

RetroAgent is an online retrospective tool designed to help teams conduct effective retrospective meetings. The service allows users to create retrospective sessions, participate in team activities, and collaborate in real-time. It is free to use, and a team can subscribe to Premium, the paid plan that section 6 describes.

The service is provided by BitsOnly AB, a company registered in Sweden under organisation number 559151-8468, and these terms are your agreement with it. "We", "us" and, where these terms name it as a party, "RetroAgent" mean BitsOnly AB.

3. User Accounts

To access certain features of RetroAgent, you may need to create an account using your email address. You are responsible for:

  • Maintaining the confidentiality of your account
  • All activities that occur under your account
  • Providing accurate and current information

RetroAgent is for people aged 18 or over.

4. Acceptable Use

You agree to use RetroAgent only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Transmit any harmful, offensive, or disruptive content
  • Attempt to interfere with or compromise the service
  • Impersonate others or provide false information
  • Violate any applicable laws or regulations

5. Content, Data Usage, and Ownership

5.1 Your Data Rights

You retain all rights, title, and interest in and to the data, content, and materials you submit to RetroAgent ("Your Data"), including but not limited to retrospective content, comments, votes, and any other information you provide through the service.

5.2 License Grant to RetroAgent

To provide you with our services, you grant RetroAgent a limited, non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, modify, and display Your Data solely to the extent necessary to:

  • Provide, maintain, and operate the RetroAgent service
  • Enable collaboration features and share Your Data with team members you authorize
  • Create backups to ensure service reliability and data recovery
  • Respond to your support requests and troubleshoot issues
  • Provide the AI features of the premium plan, for which Google (the Gemini API) and Anthropic (the Claude API) process parts of Your Data as section 5.5 describes
  • Comply with applicable laws and legal processes

5.3 Service Improvement

We may use aggregated and anonymized data derived from Your Data to improve our services, develop new features, and enhance user experience. Such aggregated and anonymized data will not identify you or your organization and is not considered personal data under applicable data protection laws.

5.4 Data Processing

All data processing activities are conducted in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. We store Your Data on our own servers within the European Union, but not only there: the AI features of section 5.5 send parts of Your Data to providers that store or process them outside the European Union, as detailed in our Privacy Policy. Keeping Your Data within the European Union only is an Enterprise option, which a team can ask us about using the contact form at the end of these terms.

5.5 AI Services

Teams on the premium plan have three AI-powered features. Achievement badges and AI suggestions for action points are provided through the Gemini API of Google, and the room's agent through the Claude API of Anthropic. Achievement badges are made without a choice per person: when a room of a premium team opens its brainstorm phase or its summary, a badge is made for every participant in the room whom an icebreaker answer mentions. AI suggestions for action points are made only when a participant asks for them, and the agent runs only when a participant asks it something in a room's Agent panel. For each we transmit the relevant portions of Your Data to the provider solely to provide the feature. Our Privacy Policy lists what is sent. For the paid service we use, Google says that it does not use prompts or responses to improve its products. Google also says that:

  • It logs prompts and responses for a limited period to detect abuse. Its page on abuse monitoring gives 55 days, and says that a project its systems flag may be reviewed manually by its authorised staff
  • It may process the data in any country where it or its subprocessors have facilities, including outside the European Union

For the commercial Claude API we use, Anthropic says that it may not train models on what we send it or on what it returns. Anthropic also says that:

  • It deletes what we send and what it returns within 30 days, unless it needs to keep it longer to enforce its usage policy or to comply with the law. Content its automated systems flag as violating that policy may be kept for up to two years, and may be reviewed manually by authorised Anthropic staff
  • It stores the data in the United States, may route requests to countries in the United States, Europe, Asia and Australia, and may process the data for safety-related review in countries where it or its affiliates operate, including outside the European Union

The agent drafts and changes a room's action points on behalf of the participant who asks it, and changes them only as that participant could change them themselves.

5.6 Your Warranties

You represent and warrant that:

  • You have all necessary rights to submit Your Data to RetroAgent
  • Your Data does not infringe any third-party intellectual property rights
  • Your Data complies with all applicable laws and regulations
  • You will not submit any data containing sensitive personal information unless explicitly supported by the service

5.7 Indemnification

You agree to indemnify, defend, and hold harmless RetroAgent from any claims, damages, losses, or expenses arising from your breach of these warranties or any third-party claims related to Your Data.

5.8 RetroAgent Intellectual Property

RetroAgent and its original content, features, functionality, and underlying technology are owned by RetroAgent and are protected by international copyright, trademark, patent, and other intellectual property laws.

6. Premium

6.1 The Plan

Premium is a paid plan for a team. It gives the team's rooms the AI features that section 5.5 describes, and everything else in RetroAgent stays free. The team's owner buys Premium for the team as a subscription, and only the owner can subscribe the team or manage its subscription. Premium is sold by BitsOnly AB, the Swedish company that section 2 names.

A team we have given Premium without payment keeps it, and has nothing to pay.

6.2 Price and Payment

Premium costs €12 a month or €120 a year, Swedish VAT included, whatever the size of the team. Stripe, our payment provider, takes the payments: the owner pays on a checkout page that Stripe hosts, and the first payment is taken when the owner subscribes.

6.3 Renewal and Cancelling

A subscription renews at the end of each month or year, and each new period is paid for when it begins, until the subscription is cancelled. The owner cancels it in the billing portal, which Stripe hosts and which the owner opens from the team's settings. A cancelled subscription is not renewed: the team keeps Premium until the end of the period already paid for, and is on the free plan from then.

Deleting a team cancels its subscription at once, and the rest of the period already paid for is not refunded.

6.4 Failed Payments

If the payment for a renewal fails, the team keeps Premium for up to two weeks while Stripe tries the payment again. In that time the owner can change the payment method in the billing portal. If no attempt succeeds, the subscription is cancelled and the team is on the free plan.

6.5 Refund of the First Payment

Premium has no free trial. In its place, we refund a team's first payment for Premium in full if the owner asks for it within 14 days of the payment, using the contact form at the end of these terms. When we refund it, we also end the subscription, and the team is on the free plan from then. Apart from this, payments are not refunded.

If you buy Premium as a consumer, nothing in these terms limits the rights that consumer law gives you.

7. Privacy

Your use of RetroAgent is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

8. Service Availability

We strive to provide reliable service, but we do not guarantee that RetroAgent will be available at all times, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue the service at any time without notice.

9. Limitation of Liability

To the maximum extent permitted by law, RetroAgent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

10. Disclaimer of Warranties

RetroAgent is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the service will meet your requirements or that it will be uninterrupted, timely, secure, or error-free.

11. Termination

We reserve the right to terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including breach of these Terms.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will provide notice through the service or by other means. Your continued use of RetroAgent after any changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RetroAgent operates, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us using the form below.